1. Seven days from delivery to change your mind
If your furniture arrives and for whatever reason you are not completely happy with it, we will remove it and refund your payment. Alternatively, you can exchange it for a different model, colour or size. Please contact our sales office within 7 days of delivery to return or exchange your furniture and we will arrange a collection date. A collection charge will be applied. This Guarantee applies to all John Michael Sofa Collection products in fabric & leather purchased from our website.
2. Two Year Guarantee
Our guarantee covers any defect in manufacturing and materials, allowing for fair wear and tear. In the unlikely event of a problem arising we will collect, repair and return the furniture to you entirely free of charge.
So what does this mean for you? Put simply, if you have a problem with either the frame or springs of our sofa or chair and it is within 2 years of purchase, we undertake to remedy the fault. So why is the fabric not guaranteed? There are many different types of fabric, some of which are designed more in keeping with fashion trends and can be less durable in certain environments. If longevity of fabric life is important for you, chat to us and we will try to steer you towards a fabric to suit your lifestyle.
Now the boring legal stuff!
We offer this guarantee in addition to all your statutory rights.
This guarantee is non-transferable.
This guarantee does not cover items used for rental or commercial purposes.